COVID-19 Policy

As you know at MEDfacials, the safety of our patients and staff is paramount. We continue to provide exceptional care at this time with the current situation around COVID-19.

During these unusual times, we want to reassure our patients, that we are taking the COVID situation very seriously. We are following the guidance from the Government, the Department of Health, Royal College of Physicians & Royal College of General Practitioners and Save Face. As a consequence we have implemented specific measures to help protect our patients and staff.

 Patients Measures include:

  • Calls to assess and screen all patients via email, booked in for future appointments
  • Additional email screening questionnaires 24-48 hrs prior to an appointment
  • We offer Virtual Consultations for all patients to minimise face to face contact before we open on the 4th of July 2020.
  • We will continue with Virtual Consultation as we found these to be very helpful
  • Only patients who are asymptomatic can attend.
  • As pre lockdown, can we please advise our patients to attend appointments on their own (unless they need assistance).
  • We inform patients just shortly before their appointment via text before coming into the clinic. This will potentially minimise the exposure time to other patients.
  • Upon arrival, all patients will have their temperature taken by a non-contact temperature screening thermometer.
  • We would be very grateful if all patients would use the hand gel upon arrival
  • In order to keep your personal belongings safe, we put them in a designated, safe area in our clinic.
  • Maintaining a safe distance between patients and staff in waiting and sub-waiting areas

Our clinical staff follow the national IPC guidance associated checklists to Minimise potential COVID-19 transmission:

  • Of course we use the appropriate level of Personal Protective Equipment (PPE), in line with the latest guidance from Public Health England.
  • Good hand & respiratory hygiene; keeping hands away from face when wearing any face protection.
  • Declaring all COVID-like symptoms, however mild; not attending clinical areas for work.
  • Wherever possible, reducing transmission risk between different areas ( e.g. all staff to utilise the phone system instead of entering clinical areas, All staff maintaining strict infection control protocols before and after every patient contact, Cleaning of all points of contact by patients before and following examination, additional daily cleaning services)
  • Social distancing (2 metres) inside & outside of clinical areas e.g. during work breaks & when in communal areas.
  • Understanding the risk of surface contact transmission and frequently cleaning any shared equipment e.g. mobile phones, desk phones and other communication devices, tablets, desktops, keyboards etc.


We apologise to all who are inconvenienced and please understand that this is in the national interests. The situation is being reviewed daily by Dr. Stolte who shall make changes based on available advice and recommendations. Our administrative offices are open Mon-Sat. and we shall continue to take phone calls & emails.

Like yourselves, we are hopeful that with all measures being taken collectively the pandemic will come under better control and permit us to function more normally.