MEDfacials Blog - What changes have we made to our clinic?

Our Clinic Changes After Covid-19

After so many weeks of being closed, we are thrilled that we are opening the doors of our clinic again.  We want to share with you the changes we have made and somethings which have stayed, reassuringly, the same.

Our first priority is your safety whilst you are in our care.

We will give you free PPE

We feel that this is part of our service to you, so we won’t be making an extra charges for PPE.

We have a Covid Protocol in place.

We have thoroughly researched best practice in terms of running our clinic as a result of COVID-19.  We have done a risk assessment and will be undertaking strict cleaning protocols. You can read more in our COVID-19 Policy here

We have a pre-assessment questionnaire

Before your visit, we will contact you to find out how you are.  If you have any signs or symptoms of COVID-19, we will ask you to call 111 and we will re-schedule your appointment.

We will not charge for Follow Up appointments

After your visit, we will contact you to see how you are and give you the opportunity to ask questions.

If you’ve had Botox or fillers or any invasive/injectable treatment we will offer you a free follow up in our clinic in 2/3 weeks.

We will not charge for prescriptions

If you are having Botox, you will not be charged for prescriptions.  The price we quote you is the price you’ll pay.  No hidden extras.

We have undertaken extra training

We have all done rigorous COVID-19 infection control courses, which means that we understand what we need to do to keep you safe and follow Government guidelines.

While somethings have changed, our core principles and ethos have stayed, reassuringly, the same.

Because your safety and comfort is so important, we want you to have confidence in our ability, the quality of our work, our credentials and experience.

   We are:

  • Members of Save Face UK (A Government approved register of practitioners which is recognised by The Department of Health, NHS England and The Care Quality Commission)
  • Members of ACE (a network of registered qualified practitioners and a great resource for you to find out more about treatments)
  • Accredited trainers with Hamilton Fraser Insurance – (our Insurers who have their own recognised training course scheme)

We are so looking forward to welcoming you back to our clinic and are happy to answer any questions you may have. 

Written By: Dr Joachim Stolte

July 6, 2020

What Our Customers Say

EXCELLENT
Based on 400+ reviews
MEDfacials was recommended to me by my niece, I was particularly interested because it is a doctor who carries out many of the treatments. On my initial consultation I explained to Dr stolte what I wanted to achieve a natural but refreshed look for my age. I confirmed what my budget would be. He explained my options, I decided on course of treatments and couldn’t be happier with the results. I have been going back to see Dr stolte for a few years now and would 100% recommend MEDfacials .
Sue Smith
Sue Smith
22/12/2023
Excellent service and helped us with providing the information we needed. And providing us with a solution. Thank u.
Ann Glazebrook
Ann Glazebrook
13/12/2023
Brilliant clinic. Nurse Jane is amazing, great results and very natural. Wouldn’t go anywhere else.
amanda heath
amanda heath
11/12/2023
Very friendly and informative consultation which puts you at ease. Looking forward to my next appointment.
Jon
Jon
21/11/2023
Will recommend to everyone who likes the best results that last long Professional approach friendly atmosphere and excellent results
mele melenko
mele melenko
19/09/2023
Was an excellent consultation & extremely professional! I have booked treatment to follow ! Andrew C
Andrew Charman
Andrew Charman
18/09/2023
Dr. Joe and his assistant were very friendly, professional and informative. All my questions were answered and my options for treatment (which I have started) explained in depth. Lovely place would highly recommend. Carla
Pincushions Dachshund
Pincushions Dachshund
12/07/2023
I am currently receiving treatment at MEDfacials. My nurse Jane a delighful lady welcomed me and made me feel at ease and relaxed.Jane has a sound knowledge of all the treatments and allows you plenty of time to make any decisions.Dr Joe was at hand for any advice. I would certainly recommend MEDfacials
Alan Fox
Alan Fox
11/07/2023
I would definitely recommend Medfacials to family and friends who could require their services. I was very pleased with how the removal of my seborrheic keratosis, a large skin lesion, was done and can honestly say that no pain was felt, nor was anything rushed. Dr. Joe listened to what I had to say concerning the lesion and advised me as to how it was going to be removed. Tracy actually did the removal, which she did really well and I felt no pain whatsoever. I was talked through as to what was happening and the end result I am very satisfied with. They are very caring, professional and friendly people at Medfacials and you feel totally at ease at all times. I would have no hesitation in using them again.
Paul
Paul
07/07/2023
Excellent service that’s tailored to your needs
Kathryn
Kathryn
03/06/2023