MEDfacials Blog - What changes have we made to our clinic?

Our Clinic Changes After Covid-19

After so many weeks of being closed, we are thrilled that we are opening the doors of our clinic again.  We want to share with you the changes we have made and somethings which have stayed, reassuringly, the same.

Our first priority is your safety whilst you are in our care.

We will give you free PPE

We feel that this is part of our service to you, so we won’t be making an extra charges for PPE.

We have a Covid Protocol in place.

We have thoroughly researched best practice in terms of running our clinic as a result of COVID-19.  We have done a risk assessment and will be undertaking strict cleaning protocols. You can read more in our COVID-19 Policy here

We have a pre-assessment questionnaire

Before your visit, we will contact you to find out how you are.  If you have any signs or symptoms of COVID-19, we will ask you to call 111 and we will re-schedule your appointment.

We will not charge for Follow Up appointments

After your visit, we will contact you to see how you are and give you the opportunity to ask questions.

If you’ve had Botox or fillers or any invasive/injectable treatment we will offer you a free follow up in our clinic in 2/3 weeks.

We will not charge for prescriptions

If you are having Botox, you will not be charged for prescriptions.  The price we quote you is the price you’ll pay.  No hidden extras.

We have undertaken extra training

We have all done rigorous COVID-19 infection control courses, which means that we understand what we need to do to keep you safe and follow Government guidelines.

While somethings have changed, our core principles and ethos have stayed, reassuringly, the same.

Because your safety and comfort is so important, we want you to have confidence in our ability, the quality of our work, our credentials and experience.

   We are:

  • Members of Save Face UK (A Government approved register of practitioners which is recognised by The Department of Health, NHS England and The Care Quality Commission)
  • Members of ACE (a network of registered qualified practitioners and a great resource for you to find out more about treatments)
  • Accredited trainers with Hamilton Fraser Insurance – (our Insurers who have their own recognised training course scheme)

We are so looking forward to welcoming you back to our clinic and are happy to answer any questions you may have. 

Written By: Dr Joachim Stolte

July 6, 2020

What Our Customers Say

EXCELLENT
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I am delighted with my harmonyCa treatment. Jane was wonderful throughout, explaining the procedure and making me feel comfortable. It was excellent from start to finish and the results are superb. Thank you Jane
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Andrea
21/08/2026
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I’m absolutely delighted with my results! From the initial consultation, Nurse Jane took the time to explain everything clearly and made sure I understood the different options available. I really appreciated how she listened to what I wanted and recommended the treatment that was best suited to me. I felt completely comfortable and in very safe hands throughout. The results are fantastic - subtle, natural and exactly what I was hoping for. I’m so pleased and would highly recommend Nurse Jane to anyone considering a treatment.
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Mandy Evans
15/08/2026
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Having never had any treatments before, I had NeoGen and Botox over the last few months. Jane was amazing! I was quite nervous but she really put me at ease and she explains everything really well. Jane recommended a skincare treatment which has honestly been life changing! I'm incredibly happy with the results and will definitely be back soon!
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Amy Sheppard
11/08/2026
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Excellent and helpful all round. Effective, too.
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Cascade Theatre Company
10/06/2026
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Dr Joe is completely on top of every clinical detail, immensely knowledgeable, explained everything clearly and thoroughly, and was very patient and kind. I have already booked my next appointment- says it all .
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mic s
04/06/2026
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I would just like to share after researching lots and lots regarding facial laser and other non surgical treatments. I found Dr Joe to be remarkably honest with a thorough listening to assessment. He was genuinely interested in my story, concerns and opinions. It wasn’t about any hard sell at all. I felt completely at ease and felt I could at last trust someone. So far I have had one Neogen treatment and two Derma V treatments. The aftercare is superb. And can always get a response to any query or concerns. I sincerely and wholly recommend Medfacials to anyone that has been disillusioned with the beauty industry. Medfacials is totally trustworthy 💯 Wendy
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Wendy Prescott
02/06/2026
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I felt very confident I was in extremely good hands .The staff are all very friendly and professional.I am very impressed with the service I was given.The premises are very clean and well presented. Will be happy to go there again.
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Carol Jones
27/05/2026
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Had an appointment with Jane today. She was lovely, very knowledgeable, and explained everything clearly. I would definitely recommend her services.
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Jayne Gray
22/05/2026
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Wonderful professional service, tailored to my individual needs.
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Victoria Hersey
20/05/2026